Privacy Policy
Providence Outdoor Furniture, a trading division of Fundamental Designs (Pty) Ltd
Last updated: 17 August 2026
1. Who we are
Providence Outdoor Furniture is a trading division of Fundamental Designs (Pty) Ltd. We are the responsible party for the personal information described in this policy, as that term is used in the Protection of Personal Information Act 4 of 2013 ("POPIA").
Fundamental Designs (Pty) Ltd, registration number [to be added] 53 4th Street, Wynberg, Sandton, 2090 +27 64 896 3216 · hello@providenceoutdoor.co.za
Information Officer: The Managing Director — hello@providenceoutdoor.co.za
2. What this policy covers
This policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it, and what rights you have. It applies to our website, to enquiries you send us, and to orders you place with us.
This website is intended for people over the age of 18. We do not knowingly collect information about children. If you are under 18, please do not submit your details.
3. What we collect and where we get it
Information you give us directly, when you send an enquiry, request a quotation, place an order, or contact us:
your name and surname
your email address and telephone number
your delivery and physical address
details of the furniture you are interested in, and any specifications or colour requirements
your payment reference and proof of payment
Information we collect automatically when you visit our website: your IP address, browser and device type, the pages you visit and how long you spend on them. See clause 9 on cookies.
Information from other sources. Occasionally we receive your details from someone acting for you — an interior designer, architect, or someone arranging a purchase on your behalf. Where that happens, we will tell you we have your details when we first contact you.
Providing your information is voluntary, but we cannot quote for or deliver furniture without your name, contact details and delivery address. If you prefer not to give us those, we will not be able to do business with you.
Please let us know if your contact or delivery details change while we have an order in progress — a wrong address is the most common cause of a failed delivery.
4. Why we process your information
We use your personal information only to:
prepare quotations and answer your enquiries
manufacture, invoice and deliver your order
arrange delivery or collection through a courier
handle guarantee claims, returns and complaints
keep the accounting and tax records the law requires us to keep
send you occasional information about our furniture (see clause 5, and how to opt out)
protect our legal position if a dispute arises
In legal terms, we process your information because it is necessary to conclude and perform our contract with you, to comply with laws that apply to us — including the Companies Act, the Tax Administration Act and the Consumer Protection Act — and, for marketing, on the basis described in clause 5.
We do not sell your personal information, and we do not share it with anyone for their own marketing purposes.
5. Marketing and how to stop it
If you have bought from us or asked us for a quotation, we may send you occasional information about similar furniture and services. Every message we send includes a way to unsubscribe, and you can tell us to stop at any time by replying to any message or emailing hello@providenceoutdoor.co.za. We will stop, and we will not ask again.
If you have not bought from us or enquired, we will only market to you if you have specifically asked us to.
We will not contact you for marketing purposes on a Sunday or public holiday, on a Saturday outside 09:00–13:00, or on a weekday outside 08:00–20:00.
6. Who we share your information with
We share your information only where we need to, and only with:
Couriers and transport contractors, to deliver your furniture — they receive your name, address and telephone number and nothing more
Our website, email and IT providers, who host the systems your information sits in
Our accountants and auditors, for record-keeping and tax purposes
Our attorneys, if a dispute arises
Banks, to process and reconcile your payment
Anyone we are legally required to give it to — a court order, a regulator, or a lawful request from a law enforcement authority
Everyone who processes your information on our behalf is bound by a written agreement requiring them to keep it confidential, use it only for the purpose we gave it to them for, and secure it properly.
7. Information sent outside South Africa
Some of the services we use — website hosting, email and cloud storage — are provided by companies based outside South Africa, which means your information may be stored or processed in another country. Where that happens, we only use providers that are subject to laws or binding agreements giving your information a level of protection comparable to POPIA.
8. How long we keep it
We keep your personal information for as long as you are a customer, and for five years after your last payment to us. Five years is the period the Companies Act and the Tax Administration Act require us to keep financial records.
We keep enquiries that do not lead to an order for 24 months and then delete them.
After these periods we delete or de-identify your information.
9. Cookies and website analytics
Our website uses cookies — small files stored on your device — to make the site work and to help us understand how it is used.
Necessary cookies make the site function. The site will not work properly without them.
Analytics cookies tell us which pages are visited and how people move through the site, so we can improve it. We use our website platform's built-in analytics for this.
You can block or delete cookies in your browser settings. If you block necessary cookies, parts of the site may not work.
10. How we protect your information
We take reasonable steps to keep your information secure, including access controls on our systems, encrypted connections on our website, and written agreements with the service providers who handle it for us.
If your personal information is ever accessed by someone who should not have it, we will tell you and the Information Regulator, as POPIA requires.
11. Your rights
You have the right to:
Ask what we hold about you. We will tell you, free of charge, what personal information we have and who we have given it to. A fee may apply for copies of records.
Correct or delete it. If anything we hold is wrong, out of date, incomplete, misleading, or we no longer have a reason to keep it, tell us and we will fix or remove it.
Object to how we use it. You can object to our processing your information on the basis of our legitimate interests.
Withdraw your consent, where we relied on it. This will not affect anything we did before you withdrew it.
Stop receiving marketing, at any time, as described in clause 5.
Complain. Please raise it with us first — we would like the chance to put it right. You can also complain directly to the Information Regulator.
To exercise any of these rights, email hello@providenceoutdoor.co.za.
Information Regulator (South Africa) Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 Telephone: 010 023 5200 · Toll free: 0800 017 160 Complaints: POPIAComplaints@inforegulator.org.za General enquiries: enquiries@inforegulator.org.za
12. Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated at the top. If we make a significant change to how we use your information, we will tell you.
13. Contact us
Providence Outdoor Furniture, a trading division of Fundamental Designs (Pty) Ltd 53 4th Street, Wynberg, Sandton, 2090 +27 64 896 3216
See also our Website Terms of Use and our Terms and Conditions of Sale.