Terms and Conditions

Providence Outdoor Furniture Terms and Conditions

  1. General Terms

    • This website is owned by Providence Outdoor Furniture which is a division of Fundamental Designs Pty Ltd.

    • By accessing and using our website, you confirm that you have read, understood and agreed to these terms and conditions.

    • These terms are subject to change at any time when the website undergoes updates.

  2. The Customers Profile and Information

    • When shopping with us you give us consent to collect and process all your personal information. This will  be used to process orders placed by the customer. If you do not want us to process your information we will be unable to conduct business with you.

    • By placing an order or signing up the customer grants us the right to send them marketing material which may be outside of business hours. Customers will have the option to opt-out of these marketing communications.

  3. Customer Responsibilities

    • Customers are responsible for ensuring that the information provided is accurate and that delivery locations are accessible. Failure to comply may result in additional fees or delays.

  4. The Goods

    • Photos and descriptions of items on providenceoutdoor.co.za are there to serve only as a guide to customers. 

    • Wood is a living material and can have different colors and grains which may vary from the samples. Wood has features such as knots which are not viewed as quality issues.

    • To find out more about the characteristics of wood please refer to our Care and Maintenance instructions on our website www.providenceoutdoor.com/care-maintenance .

  5. Pricing

    • The price of the goods is the price reflected on the website. This will be inclusive of value-added-tax(15%) and will not include the cost of delivery.

    • Prices displayed on the website are subject to change.

    • On the odd occasion, there might be a pricing error on the website. Customers who have placed an order will be notified and offered a refund or will be able to pay the difference and continue with their order.

  6. Payment Terms

    • Customers are required to pay a deposit of 50% up front for orders and the balance on completion of the item before delivery.

    • Customers are welcome to make an appointment to view their furniture at the factory before the final payment is made.

    • Customers who delay payment more than 10 working days will be charged a storage fee of R200.00 a day.

  7. Delivery and Collection

    1. Delivery

      • Once the final payment has reflected we will contact the customer to arrange delivery for a time that suits the customer.

      • On delivery the customer must unwrap and inspect the goods before signing a delivery note. We will not accept any requests for damaged furniture if a delivery note has been signed.

      • The customer will be required to make sure that the property is suitable for the delivery of the furniture. If the property is not suitable, the customer will be charged for access fees that are required such as hoisting.

      • Providence Outdoor Furniture will not be responsible for any loss caused by the delay in the delivery of the goods.

      • Providence Outdoor Furniture is not a furniture removal company and will not be responsible for moving furniture around your property or for the removal of your old furniture.

      • If delivery is not taken by the customer after 3 delivery attempts the goods will be returned to the factory where they will be placed in storage and a storage fee of R200,00 a day per item will be charged. The customer will also be informed that they will have to make their own arrangements to collect the furniture from the factory during company working hours.

    2. Collection

      • An appointment must be arranged with a salesperson if a client would like to collect their goods from the factory.

      • To release the items to the customer we require a copy of the order and will need a form of identification for the person who is collecting the goods. 

      • If the customer wishes to send a courier to collect their goods, they need to arrange with a salesperson, ensure that the collection is during company working hours.

  8. Returns 

    • Items on sale will not be accepted by Providence Outdoor Furniture as a return.

    • Items in stock are subject to return or refund if the user is not satisfied. The returns policy is stated below:

      1. If you are not satisfied with the quality or the product is defective, you have 5 working days, from the date of delivery or collection, to notify us about it.

      2. The item should be unused, and returned packaged as it was received.

      3. Once the product has been returned it will be inspected. If the product is defective a refund will be approved.

      4. All refunds that are approved will not include the cost of delivery for the item.

      5. If the customer requires the product to be collected, please contact us through our website or whatsapp. A collection fee will be charged.